Privacy Policy

This policy explains what Inner Ear collects, why, and how you control it. Inner Ear is made by WHY TF NOT STUDIO and sold by [COMPANY NAME], Inc. (a company to be registered in the United States. Full legal name and address will be added before sales start.) — “we”, “us”.

1. What we collect

• Order data: name, email, shipping address, phone (optional), quantity and order history.
• Payment data: processed by Stripe and Wise. We never see or store your full card number.
• Recordings and transcripts: audio captured by your device after you start it, the text made from it, and the insights the app builds (stress, patterns, conflicts, filler words and suggested replies).
• Voice profile: a voice sample you record during setup so the Only Me mode can tell your voice apart from others.
• Messages: what you send us through the contact form or by email.
• Site data: pages visited, device and browser type, and ad clicks, through cookies and similar tools (see the Cookie Policy).

2. Why we use it

• To take and deliver your order, process payments and handle returns and warranty.
• To run the product: transcribe recordings, analyse your own speech and show you the results.
• To answer your questions and send order and delivery updates.
• To measure and improve our ads and site, only with your consent where the law requires it.
• To meet legal duties such as tax, accounting and fraud prevention.

3. How recordings are processed

• Recordings move from the device to the app and our cloud servers to be transcribed and analysed. Data is encrypted in transit (TLS 1.2+) and at rest (AES-256).
• In Only Me mode, insights are built only from the owner’s voice. Other voices are not analysed for patterns or stats.
• We use AI providers to process text. They work under contracts that forbid storing your data after processing or training on it.
• We do not train AI models on your recordings unless you turn this on in settings.
• Our staff do not listen to or read your recordings. Access happens only if you ask for support and allow it, or if the law requires it.

4. How long we keep it and how to delete it

• Recordings, transcripts and insights stay in your account until you delete them. You can delete any single recording, all of them, or your whole account in the app.
• Deleted data is removed from our active systems within 30 days and from backups within 90 days.
• Order and payment records are kept as long as tax and accounting law requires, usually up to 7 years.

5. Who we share it with

We do not sell your personal data. We share only what is needed with: payment providers (Stripe, Wise), cloud hosting, AI processing providers, delivery and logistics companies, email services, and ad platforms such as Meta for measurement when you allow cookies. We may disclose data if the law requires it.

6. Your rights

You can ask to see, correct, download or delete your data, and to object to or limit its use. California residents have rights under the CCPA/CPRA, including the right to know and delete and the right to opt out of “sharing” for ads. People in the EU and UK have rights under the GDPR. Write to hello@innerear.ai; we answer within 30 days.

7. Children

Inner Ear is for people aged 18 and over. We do not knowingly collect data from children.

8. International transfers

We may process data in the United States and other countries. Where the law requires it, we use safeguards such as Standard Contractual Clauses.

9. Changes

If we change this policy in a meaningful way, we will email customers and update the date above.

10. Contact

[COMPANY NAME], Inc., [ADDRESS]. Email: hello@innerear.ai