Terms of Sale

These terms apply to every pre-order and purchase of Inner Ear on innerear.ai and innerear.whytfnot.studio. The seller is [COMPANY NAME], Inc., a company to be registered in the United States. Full legal name and address will be added before sales start.

1. Pre-order

• A pre-order reserves a device from a production batch before it is made. Batch 001 goes into production once enough pre-orders are collected.
• Depending on the offer shown at checkout, you pay either the full price or a deposit. If you paid a deposit, we will ask for the remaining amount before shipping. If you do not pay it within 14 days of our request, the order is cancelled and the deposit is refunded.
• Early bird prices and bundle discounts (2 devices −10%, 3 devices −15%) apply only to orders placed while the offer is shown.

2. Price and payment

• Prices are shown in US dollars (or in your local currency where offered) and include free shipping.
• Sales tax, VAT, customs duties and import fees may apply depending on your country and are shown at checkout where possible. Where they are not collected at checkout, they are paid by the buyer on delivery.
• Payments are processed by Stripe and Wise.

3. Shipping

• Devices ship from our manufacturer in China or Hong Kong.
• Estimated shipping: 2–3 months after Batch 001 is fully funded. We will email you the exact date as soon as production starts.
• If we cannot ship by the estimated date, we will email you before that date with a new date and the reason. You can then agree to wait or cancel for a full refund. If you do not reply, we treat it as agreement to the new date. We may offer a bonus to customers who agree to wait.
• If a second delay happens, we will ship only if you confirm you still want to wait; otherwise your order is cancelled and fully refunded.

4. Cancelling a pre-order

• You can cancel a pre-order before it ships by emailing hello@innerear.ai with your order number. Cancellation is not available once the order has shipped; use the return process instead.
• Refunds go back to the original payment method within 10 business days of confirmation.
• When you cancel, early bird pricing, bundle discounts and any bonuses tied to the order are lost and cannot be restored on a later order.

5. Returns

• You can return a device within 14 days of delivery if it is in its original condition with all parts and packaging. Email us first for return instructions.
• Return shipping is paid by the buyer, except when the device is faulty or we sent the wrong item.
• Customers in the EU and UK can withdraw from the purchase within 14 days of delivery without giving a reason, as their law allows.

6. Warranty

• Inner Ear has a 1-year limited warranty from delivery against defects in materials and workmanship.
• It does not cover damage from accidents, water, misuse, unauthorised repair or normal wear.
• If a covered defect appears, we will repair or replace the device, or refund it if neither is possible. Email us with your order number and a short description.
• This warranty does not limit any rights you have under your local consumer law.

7. Use of the product

• You must be 18 or older to buy and use Inner Ear.
• You are responsible for following the recording laws where you use it. Read our Recording & Consent page.
• Inner Ear is a self-help and recording tool. It is not a medical device and does not diagnose or treat any condition. It does not replace a psychologist, doctor or emergency help.

8. Liability

To the extent the law allows, our total liability for any claim about an order is limited to the amount you paid for it. Nothing in these terms limits liability that cannot be limited by law.

9. Governing law

These terms are governed by the laws of [STATE], United States, unless your local consumer law gives you stronger rights.

10. Contact

[COMPANY NAME], Inc., [ADDRESS]. Email: hello@innerear.ai